Return Policy

At Krachwerke.com, we want you to be completely satisfied with your purchase. If you're not entirely happy, we’re here to help. Please read our return policy below.

1. Eligibility for Returns

- Items must be returned within [insert time frame, e.g., 30 days] from the date of delivery.

- Products must be unused, in their original condition, and with all packaging intact.

- Customized or personalized items may not be eligible for returns unless they are defective or damaged.

2. Damaged or Defective Items

- If your item arrives damaged or defective, please contact us immediately at info@krachwerke.com with photos of the issue. We will arrange for a replacement or a full refund.

3. Return Process

- To initiate a return, contact us at info@krachwerke.com with your order details and reason for the return.

- Once your return is approved, you will receive instructions on how to send the item back.

- The customer is responsible for return shipping costs unless the item was damaged or incorrect.

4. Refunds

- Once we receive your returned item and verify its condition, we will process your refund.

- Refunds will be issued to the original payment method within 7–10 business days.

- Please note that original shipping costs are non-refundable.

5. Exchanges

- If you would like to exchange an item, please contact us at info@krachwerke.com. Exchanges are subject to product availability.

6. Non-Returnable Items

Certain items may not be eligible for returns, including:

- Gift cards

- Sale items (unless defective)

- Customized or personalized products

Contact Us

If you have any questions about our return policy, please reach out to us at krachwerke.com. We’re here to assist you and ensure your shopping experience is a positive one!